Shipping & Returns
Free Shipping on all orders $100.00 and up. Otherwise shipping is calculated at checkout.
We ship from Marathon City, Central Wisconsin to the continental United States only. We do not ship outside of the U.S.
1-3 Business Day USPS Priority Mail Service is offered to most urban area (rural area may need an additional business day).
Products will be shipped out the same day if order is placed before 10 AM CST (excluding weekends).
Need Express? Contact us before placing order.
Please note: We are not responsible for package lost in transit or stolen, nor for package returned or delayed due to incorrect shipping address. If your package was lost in transit or shows as delivered but is nowhere to be found on your property, the fastest way would be to contact directly your local post office or call 1-800-275-8777 to start an investigation. If your package is delivered by UPS, please call 1-800-742-5877. Thank you.
At CWI Ginseng, customer happiness and satisfaction is our priority. We try our very best to ensure that you are pleased with your purchases, however, we understand that this may not always be the case. If you have received a product that you believe does not fulfill our standards or is defective and/or tampered with, please contact us. We accept returns within 30 days from the date of receipt of the merchandise for a full refund.
Please email us with your order number and a brief description of the reason of return, and we will gladly take care of it.
Just a note: You are responsible for return shipping fees. All merchandise must be unopened and in the same condition it was received. Merchandise returned not in its original condition may not qualify for a refund. Products must be returned in the original box and/or packaging. The original packaging contains a label that helps us identify your order, so your account can be credited successfully.